FAQs

Shipping & Ordering

What methods of payment are accepted?
We are glad to accept Visa or MasterCard payments which are the two options made available at the time of checkout. 
Can I make changes after I submit an order?
Yes, every order is placed in a hold status for 3 hours after being placed. This allows shoppers to ensure that their choices in colors and sizes are accurate. It also allows for a cancellation on an order, in addition to changes, but there may be some fees incurred. We make every effort to update an order without any further fees added. If an order was placed and needs a change, it is best to live phone us or chat with us directly.
Can I track the progress of my order's production?
Orders are held for 3 hours before heading into production. This allows for changes to be made in the 3hours window after an order is placed.
When do orders ship once purchased and paid in full?
Typically, orders take from 1-3 business days. Most custom orders arrive in that window of time, and to the address provided. As a simple illustration, a blind or shade with a one to three business days production process should be allowed three business days to ship, meaning that it would be from four to six business days from date of order to date of delivery.
Should very fixed and precise estimate be required, the Shipping & Production tab in the Product Information section at the bottom of the product page is extremely useful. 
A confirmation email is sent with online tracking information for the order once payment is confirmed. Once an order ships, a tracking number on that shipment is provided, and it is possible to monitor the order and learn the precise delivery date and even the time.
Do you ship to Malaysia?
Yes. We ship throughout Malaysia. You can find the shipping rate in the cart page as well as during checkout.
Can I edit my shopping cart?
Certainly! You can remove anything from a cart and then return it as an edited or updated item.
 

Measure & Install

Is there a specific way to measure windows before placing an order?
Please see our Measuring Instructions page for full explanations and illustrations.
Is it possible to measure old window dressings instead?
We do not recommend using old blinds, even custom orders from the past, because manufacturers take deductions at the factory and this may result in an uneven or awkward fit when those same figures are used on new blinds and shades. See our "How to Measure Window Guide", to guarantee you make the most accurate measurements.
Can someone come out to measure and/or install an order??
Unfortunately, one way we control prices is by skipping any measuring and installation services. (We do provide installation within Klang Valley though, please reach out to us). However, we always say that anyone who is able to hang a picture is going to find it easy to hang custom window treatments. We are always here to help, and in addition to our measuring and installation guides, our customers can contact us by phone or email with questions.
I want multiple window treatments in a single window space. How do I measure for that sort of custom order?
Again, we suggest you visit the Measuring Instructions page to learn how to measure when installing two or more separate window coverings in a single window space.
What is the minimum windowsill depth for an inside mount window covering?
Minimum measurements and requirements appear on the individual product pages in the "Specifications and Installation" tables found at the bottom of the page, typically beneath the Product Information section.
How do I install my new window coverings?
Please see our Installation Instructions come with your product for full explanations and illustrations. Additionally, any products sold arrive with manufacturer's installation hardware and instructions, and all installation guides are also available online.

Our Products

Are your products the same quality as major name brands?
In a word : Yes. Any of our custom window coverings are made to be of equal or better quality than the most familiar manufacturers, and we even extend a 90-day satisfaction guarantee on all of our products.
How do the motorized window coverings work?
Some of our products feature motorized headrails with rechargeable batteries that make it possible to open and close them using a remote control device. This is a new invention and is part of the modern home automation trends that are changing the ways that traditional window coverings operate and function as part of a home's decor and energy efficiency.

Returns

Is there a return policy available?
Please see our Return Policy page for details.