Guarantees & Return Policy
We want all our customers to be happy and if you are not satisfied with the quality of your blinds (eg. damage during shipping), we will work with you to make it right. If this is the case, you should contact us within 30 days from the time of delivery. You need to return the blinds to us and we will then ship it out at no cost to you.
Our policy does not cover any products that were ordered out of recommended sizes, sizes measured wrongly, shapes and specifications. We advise you to take a look at all product specifications before making your order.
ConfirmFit is a BlindsHub.com exclusive warranty that allows our customers to have complete peace of mind while measuring the products they want from us. We understand that sometimes you can make mistakes while measuring and we therefore allow alteration at a very minimal cost for you.
* We can only alter your blinds to a smaller size (be it width/length). An alteration fee of RM50 applies to all blinds. If your desired size is bigger than what you've ordered, we cannot alter it for you. You need to place a new order for a blind of bigger size.
Change and Cancellations
One of our top priority is to manufacture high-quality, durable products that will meet your window/door specifications which is why they’re not meant for resale.
We advise that you measure correctly (eg. sizes and color) before you place your order. Our customer service will assist you to change or cancel your orders as long as you contact us within 3 hours from the time the order was made. You can live chat us for any changes or cancellations.
How we conduct our cancellation and changes?
- Our production process starts in the morning after your order has been arranged. Cancellations and changes can only be made during a 3-hour period after your order is settled. Reason being, all blinds/shares are custom made and we cannot resell to other customers.
- Address changes are not permitted once the we have shipped your product.
- We can easily refund your money without any delays when you cancel your order within our 3-hour cancellation policy.
- Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond our 3-hour policy.
- We care about our customers and always manage to meet our deadlines. Although, on some rare occasions, there may be delays that are caused by out-of-stock materials, shipping delays, temporary factory overload, holidays or other factors that we are not in control. In the event of a known delay and our parts supplier notifies us, you will be contacted that day.
- We reserve the right to reject any order, at our discretion.
Inspection of Merchandise
IMPORTANT: if your merchandise has been damaged in shipment, manufactured incorrectly or has any deficiency, you need to immediately notify us within 7-days after delivery and we’ll either repair or replace your damaged merchandise for free!
If you fail to inform us your damaged merchandise within 7-days of receipt, we won’t be responsible for any damages and therefore cannot issue any replacements.