Guarantees & Return/Refund Policy
We want all our customers to be happy and if you are not satisfied with the quality of your blinds (eg. damage during shipping), we will work with you to make it right. If this is the case, you should contact us within 30 days from the time of delivery. You need to return the blinds to us and we will then ship it out at no cost to you.
Our policy does not cover any products that were ordered out of recommended sizes, sizes measured wrongly, shapes and specifications. We advise you to take a look at all product specifications before making your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
850 Batu 4 1/2, Jalan Ipoh, 51200 Kuala Lumpur
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
ConfirmFit is a BlindsHub.com exclusive warranty that allows our customers to have complete peace of mind while measuring the products they want from us. We understand that sometimes you can make mistakes while measuring and we therefore allow alteration at a very minimal cost for you.
* We can only alter your blinds to a smaller size (be it width/length). An alteration fee of RM50 applies to all blinds. If your desired size is bigger than what you've ordered, we cannot alter it for you. You need to place a new order for a blind of bigger size.
Damages and issues
IMPORTANT: if your merchandise has been damaged in shipment, manufactured incorrectly or has any deficiency, you need to immediately notify us within 7-days after delivery and we’ll either repair or replace your damaged merchandise for free!
If you fail to inform us your damaged merchandise within 7-days of receipt, we won’t be responsible for any damages and therefore cannot issue any replacements.
Exceptions / non-returnable items
All custom made blinds are not refundable after it has been made. Custom made blinds are made to your specifications and we cannot resell it to other customers. Please ensure the measurements are correct before you place an order. All sale items are not returnable and is sold as is.
Unfortunately, we cannot accept returns on sale items or gift cards.
One of our top priority is to manufacture high-quality, durable products that will meet your window/door specifications which is why they’re not meant for resale.
We advise that you measure correctly (eg. sizes and color) before you place your order. Our customer service will assist you to change or cancel your orders as long as you contact us within 3 hours from the time the order was made. You can live chat us for any changes or cancellations.
How we conduct cancellation and changes?
Our production process starts in the morning after your order has been arranged. Cancellations and changes can only be made during a 3-hour period after your order is settled. Reason being, all blinds/shares are custom made and we cannot resell to other customers.
Address changes are not permitted once the we have shipped your product.
We can easily refund your money without any delays when you cancel your order within our 3-hour cancellation policy.
Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond our 3-hour policy.
We care about our customers and always manage to meet our deadlines. Although, on some rare occasions, there may be delays that are caused by out-of-stock materials, shipping delays, temporary factory overload, holidays or other factors that we are not in control. In the event of a known delay and our parts supplier notifies us, you will be contacted that day.
We reserve the right to reject any order, at our discretion.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return (if eligible), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.